Orders are generally shipped within one to three business days after your order is processed if all items are in stock and they normally take an additional two to seven business days to arrive by UPS ground our standard shipping method for domestic orders. International orders are generally shipped USPS First Class or Priority International and will ship in the same time frame, but will take additional days for delivery depending upon the destination. Orders with back ordered or blown to order items will take longer. If an order will be delayed shipping beyond one to three shipping days we will contact you with an estimated ship date --- normally back orders on glass can be shipped within a week. Expect back orders during holiday periods so please order in advance of holidays if ordering for gifts! We blow as we go and we really do appreciate your patience.
Orders are processed Mon-Fri during normal business hours.
Please inspect all glassware immediately upon order receipt and notify us at firstname.lastname@example.org if there is any damaged or defective pieces in your order --- we will happily replace the pieces ASAP! You may return or exchange merchandise that is unused and not to your liking or the wrong size or style within thirty days of the original purchase date for a full refund minus shipping charges. We understand that shipping back may take longer than thirty days and just require that you notify us of your wish to send back for exchange or refund within the thirty-day period.